Terms

Terms of Use

This agreement governs acquisition and use of the company’s services specified in an order form, and also governs free trials where applicable. By accepting an online order or executing an order document referencing the agreement, you agree to be bound by it. :contentReference[oaicite:38]{index=38}

If you are entering into this agreement on behalf of a company or other legal entity, you represent you have authority to bind it. If you do not agree, you must not accept and may not use the services. :contentReference[oaicite:39]{index=39}

The privacy policy is incorporated by reference. :contentReference[oaicite:40]{index=40}

1. The Use of the Services

Subject to the agreement and applicable order form, the company will make the services available. The company may monitor use and may prohibit use it believes violates the agreement. The company may refuse registration or cancel passwords it deems inappropriate, and will provide standard technical support as applicable. :contentReference[oaicite:41]{index=41}

2. Proprietary Rights

The company owns the copyrights and intellectual property in the services and related materials. You may not copy, modify, disclose, distribute, or commercially use confidential information or other proprietary materials without prior written consent. :contentReference[oaicite:42]{index=42}

4. Fees and Payments

Fees are as specified in order forms. Payment obligations are non-cancelable and fees are non-refundable except as otherwise specified. The company may change fees at renewal with notice. Payments may be by credit card or invoice as specified; late interest and collection expenses may apply; taxes may be your responsibility. :contentReference[oaicite:43]{index=43}

5. Term and Termination

The agreement remains in effect until expiration or termination of all order forms; terms renew as specified unless notice of non-renewal is given in advance. :contentReference[oaicite:44]{index=44}

8. Limitation on Liability

To the fullest extent allowed by law, the company and related parties are not liable for indirect, consequential, incidental, special, or punitive damages. Liability is limited to amounts paid in the prior 12 months. Claims must be brought within 12 months. :contentReference[oaicite:45]{index=45}

9. Data Protection

Customer data is used subject to the agreement and customer instructions. The company maintains safeguards for security/confidentiality/integrity. You acknowledge perfect security does not exist on the internet and the company cannot guarantee customer data will never become public. For details, see the Privacy Policy. :contentReference[oaicite:46]{index=46}

10. Governing Law

The agreement is governed by the laws of the State of Delaware, USA, and the parties agree to the jurisdiction of Delaware courts. :contentReference[oaicite:47]{index=47}

11–14. Assignment; No Agency; Notice; Entire Agreement

The company may assign rights/obligations; you may not without consent. No agency/partnership is created. The agreement, order forms, and privacy policy are the entire agreement and supersede prior terms; conflicts with order forms are resolved in favor of order forms for covered matters. :contentReference[oaicite:48]{index=48}

15. Amendment; Effective Date

The agreement may be modified by the company from time to time, effective upon posting. Last revised: February 01, 2024. :contentReference[oaicite:49]{index=49}

Service Level Agreement (SLA)

Last Updated: February 22, 2024. :contentReference[oaicite:51]{index=51}

This SLA governs use of the included services and applies separately to each account. In the event of conflict between this SLA and the general Terms & Conditions, the SLA applies to the extent of conflict. :contentReference[oaicite:52]{index=52}

Included Services

• Official.FYI
• Official.FYI Biolink Service

:contentReference[oaicite:53]{index=53}

General Service Commitment

We will use commercially reasonable efforts to make the included services available with a Monthly Uptime Percentage of at least 99.99% during any monthly billing cycle. :contentReference[oaicite:54]{index=54}

Issue Types & Reaction Times

(This table is a cleaned formatting of the existing SLA text.) :contentReference[oaicite:55]{index=55}

Service Response Times

• Redirection speed: up to 2 seconds (average ~400ms for USA, including any waiting time on redirection page needed for scripts to complete). :contentReference[oaicite:56]{index=56}